Hancocks & Co (Jewellers) Ltd

Thank you for visiting our site. Please read and take note of the following Terms and Conditions relating to access to and use of our site.

Terms of Website Use

The terms of use on which you may make use of our website (our site) whether as a guest or a registered user are set out on this page and the documents referred to in it. Please read these terms of use carefully before you start to use the site. By using our site, you are deemed to accept these terms of use and that you agree to abide by them. If you do not agree to these terms, please do not use our site.

About Us

www.hancockssignetrings.com is a site operated by Hancocks & Co (Jewellers) Limited, a company registered in England and Wales with company number 00319323 with our registered office at 52-53 Burlington Arcade, London, W1J 0HH.

Utilising our Site

Access to our site is permitted on a temporary basis, and at our discretion. We reserve the right to withdraw or amend the service we provide on our site without notice. We will accept no liability if, for any reason, our site is unavailable at any time or for any period.
We reserve the right to restrict access to some or all parts of our site, whether to users who have registered with us or visitors.

If you choose, or are provided with a, user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party and if you do so it is entirely at your own risk. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site and for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

Prohibited Uses

Use and access to our site may only be made for lawful purposes. You may not use our site:
i.) in any way that breaches any applicable local, national or international law or regulation;
ii.) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
iii.) for the purpose of harming or attempting to harm or unclear minors or any disadvantaged persons or any other persons in any way;
iv) to send, knowingly receive, upload, download, use or re-use any material
v) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
vi) to knowingly or transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

You also agree:
i) not to produce, duplicate, replicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use and/or in breach of copyright belonging to us or third parties;
ii) not to access without our authority, interfere with, damage or disrupt:

  • any part of our site.
  • any equipment or network on which our site is stored.
  • any software used in the provision of our site. or
  • any equipment or network or software owned or used by any third party

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and you may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You may share material from our site on social media sites (Facebook, Twitter etc.) subject to these terms. Such use must be for personal use only, not for business purposes, or to suggest a connection between us and any third party. It must not be used to promote other products or services and we reserve the right to have any material removed immediately on notice.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

We reserve all our rights concerning our trademarks, copyright and unregistered design rights. Copying of any product in any form will be an infringement of our intellectual property rights and is strictly prohibited.

Our status (and that of any identified contributors), as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes.

If you print off, copy or download any part of any site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made in addition to and not in substitution for any other rights or remedies we or third parties may have.

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation chat rooms, bulletin boards and blogs. If we provide any such interactive service we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will use reasonable endeavours to assess any possible risks for users from third parties when they use any of our interactive service, and we will decide in each case whether it is appropriate to use moderation of the relevant service in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service on our site, and expressly exclude our liability for any loss or damage or any actual or perceived harm arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where an interactive service is not moderated, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Our Site Changes Regularly

We may update our site regularly and may change the content at any time. If we consider it appropriate, we may suspend access to our site or close it indefinitely. You should be aware that any of the material on our site may be out of date at any given time and we are under no obligation to update such material. All prices quoted are inclusive of VAT, where applicable, at the prevailing rate.

Content Standards

These content standards apply to any and all material which (where the service is made available) you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with both the spirit and the letter of which apply to the whole or any part of the following standards any contribution.

Contributions must:
  • be accurate (where they state facts);
  • be genuinely held (where they state opinions)
  • comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
  • contain any material which is defamatory of any person;
  • contain any material which is obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us, if this is not the case;
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Where we consider you have breached any of the website terms we reserve the right to pass any information provided by or concerning you to the police, the authorities and/or any regulatory body.

Our Liability

To the extent permitted by rights of law or any applicable law or no guarantee, condition or warranty as to its accuracy is made in respect of any material displayed or accessed through our site. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, ability to use or the results of the use of our site, any websites linked to it and any materials posted on it including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Information About You and Your Visits to Our Site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded Through Our Site

Contracts for the supply of goods and/or services formed through our site or which may otherwise be covered by the Consumer Contracts (Information. Cancellation and Additional Charges) Regulations 2013 and/o any statutory or non-statutory modification or re-enactment thereof or as a result of visits made by you are governed by our terms and conditions of supply.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to Our Site

You may link to our homepage provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to [email protected].

Links From Our Site

Where our site contains links to other sites and resources provided by third parties these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction And Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country. These terms of use are governed by English law.


We may revise these terms of use at any time by amending this page. You are expected and deemed to have checked this page from time to time and before each use or access to our site and to take notice of any changes we make as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you have any concerns about material which appears on our site, please contact [email protected].

Thank you for visiting our site.


Website Terms and Conditions of Supply

This page (together with the documents referred to on it) sets out the terms and conditions on which Hancocks & Co (Jewellers) Limited supply any of the products services or items (Products) listed on and sold through our website www.hancockssignetrings.com (our site) and within our brochures when sold to a customer under the Consumer Protection (Distance Selling) Regulations 2000 (Regulations). Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from or through our site or from our catalogues, other than purchases over the counter at our stores. By ordering any of our Products, you agree to be bound by these terms and conditions. These terms and conditions are supplemented by our Terms for Supply of Goods and Services (Sale Terms and Conditions). Where there is any conflict between the Website Terms and Conditions and our Sale Terms and Conditions, the Website Terms and Conditions shall prevail for Distance Sales. These Website Terms and Conditions do not apply to over the counter sales at our shop (so, displays concessions or at any exhibitions which we have exhibited, please refer to our General Terms and Conditions or ask in store).

1. Your Status

By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old;
(c) you are resident in one of the Serviced Countries; and
(d) you are accessing our site from that country.

By placing an order through this website you are deemed to have accepted our terms and conditions. If you do not wish to accept these terms and conditions, you will not be able to order any Products from our site, and any order placed by you through this website is subject to our terms and conditions.

2. Service Availability

2.1 Our site is only intended for use by people resident in the countries listed on our Serviced Countries Page. We do not accept orders from individuals resident outside those countries. Where orders are inadvertently accepted from outside those countries, we reserve the right to cancel the order without liability to the person placing the order or any third party and/or any consequential loss or damage. Subject to compliance with money laundering any other relevant regulations in the UK, the person placing a cancelled order from outside the Serviced Countries will receive a full refund for any payment made, subject at our discretion to our withholding our reasonable costs. Some restrictions may be placed on the extent to which we accept orders from specific countries. These restrictions (if any) can be found on our Serviced Countries page. Please review our Serviced Countries page before ordering Products from us.

3. Your Status

By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old;
(c) you are resident in one of the Serviced Countries; and
(d) you are accessing our site from that country;
(e) There are no trade embargoes within that country which would prevent your import of the Product or on sale of such provided to you.

4. How The Contract is Formed between You and Us

4.1 After placing an order, you will receive an email from us acknowledging that we have received your order. However, that does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the order then has been accepted and Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

4.2 The Contract will relate only to those dispatched Products. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products. Where we have been provided with an email address, this will be confirmed in a separate Dispatch Confirmation.

4.3 Hancock’s & Co (Jewellers) Limited has in place a policy of ethical sourcing of stones and other materials for the Products. Some countries have embargoes relating to the ban of certain stones or raw materials, such as Burmese rubies into the United States of America. In certain circumstances a Product may not be returned to Hancock & Co (Jewellers) Limited by the relevant authorities due to similar embargoes by the EU UK or other countries or territories. It is you responsibility to ensure that the Product you are buying does not breach the rules applicable in the country or territories to which the Product is shipped therefore preventing us from supplying the Product to you (and potentially incurring costs if the Product is returned to us by the relevant authorities no responsibility or liability is accepted by us for an Product shipped to you at your request in breach of any embargo or regulation by a relevant authority in the UK or elsewhere which is confiscated, retained for any reason whatsoever by any relevant authority and any fines levies or other payments required in respect of any Products by any relevant authority will be for your account only). If you have any doubts or queries, you should contact our customer sales team for further information and see 6.3 below.

5. Disclaimer

5.1 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller.

If you are contracting as a consumer, this disclaimer does not affect your statutory rights against us. If you would like information about your legal rights you should contact your local trading standards or Citizens Advice Bureaux.

6. Consumer Cancellation Rights

6.1 If you are contracting as a consumer under the Regulations, you have a statutory right to cancel for any reason and receive a full refund, except in the case of certain products listed in clause 6.4. You will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below). Your statutory right to cancel a Contract starts from the date of the Dispatch Confirmation. If the Products have been delivered to you, you may cancel at any time within fourteen working days, starting from the day after you receive the Products.

6.2 To cancel a Contract, you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us as soon as reasonably practicable. For orders within the UK, we will cover the cost of return. Costs for the return of products from outside the UK may, at our entire discretion, be payable by the customer. You have a legal obligation to take reasonable care of the Products while they are in your possession.

6.3 Please see our terms and conditions of business which contain important provisions relating to the return of certain Products which contain stones or materials which may be the subject of UK or EU or other trade embargoes and which are therefore not capable of return. In such circumstances, we are unable to offer a refund.

6.4 You will not have any right to cancel a Contract for the supply of any made order or personalised products.

6.5 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer under the Regulations.

Save in respect of clause 6.3, this clause 6 only applies if you are contracting as a consumer.

7. Availability and Delivery

7.1 The Products which we display cover a selection of designs and items available through our shop(s) and concessions in the UK. Whilst we make every effort to give you an accurate impression of our Products, please note that images may not be to scale and colours shown are as accurate as internet and photographic technology reasonably allows.

7.2 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

8. Risk and Title

8.1 The Products will be your responsibility from the time of despatch from our premises.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges, where applicable.

9. Price and Payment

9.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

9.2 Product prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, where applicable, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you that we are rejecting it. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by the average customer as an error, we do not have to provide the Products to you at the incorrect (lower) price even where we have provided a dispatch confirmation.

9.5 We will accept payment for all online Products by either credit/debit card or by bank transfer. If you are paying by credit/debit card, we will seek pre-