Delivery & Returns
DELIVERY WITHIN THE UK AND EUROPEAN UNION
We offer insured, tracked delivery on any item(s) purchased online. All deliveries will require a signature and photo identification will sometimes be required. The majority of our products will be sent out within 5 weeks of receiving the full payment, the platinum and hardstone products will be sent out within 12 weeks of payment.
We will do everything we can to accommodate a smooth delivery process. Due to the high-value nature of our items, please bear with us in case of any further security checks that are required before delivery.
All prices on our website include VAT at the applicable rate.
You are more than welcome to collect your item(s) from us in our gallery. If you wish to do then you will be required to bring a passport or driving license for identification. Our address is:
52-53 Burlington Arcade, London, W1J 0HH, UNITED KINGDOM
DELIVERY TO THE REST OF THE WORLD
We are pleased to offer our Worldwide customers the same insured, tracked delivery to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
NORTH AMERICA AND FAR EAST:
USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand
REST OF THE WORLD:
Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia, UAE
All prices on our website include import duties and taxes for delivery to addresses outside of the European Union.
We will do everything we can to accommodate a smooth delivery process. Due to the high-value nature of our items, please bear with us in case of any further security checks that are required before delivery. Please note that we can not take responsibility for any time delays at customs clearance at the point of export.
As your signet ring is a bespoke product that is made, sized and engraved especially for you, you will understand that we cannot offer a full refund, credit or exchange if you have second thoughts. However, we are happy to refund, or credit, the prevailing value of the precious metal if the ring is returned to us within 28 days.
In the very unlikely event that your signet ring is damaged or faulty, we will offer you a full refund, exchange or credit so long as the ring is returned to us in an unused condition within 28 days.
We also cannot guarantee that your signet ring will be a perfect size. We can supply a ring sizer by post. We offer one free resize on each ring within 28 days if necessary after that resizing has a minimum charge of £55.00.